Melissa Gomez
8437 Sunsprite Court, Orlando, FL 32818 I M: 321-330-8669 melissagomez1982@yahoo.com
Summary
     Receptionist/personal assistant and nannie with a strong work ethic and positive attitude. Highly effective in fast-paced work environments.
Highlights
      . Fluent in Spanish
       . Excellent communications skills
       . Clean driving record
       . Resourceful
       . Dedicated team player
       . Strong interpersonal skills
Accomplishments
  Multitasking                                                                          
     . Demonstrated proficiencies in telephone, e-mail, fax and front desk reception with high-volume environment.    
   Customer Service 
     . Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
   Research
     . Investigate and analyzed client complaints to identify and resolve issues.
Experience 
05/2004
To
present
Nannie for the persaud family 
caring for two girls for over 15 years 
01/1/2018
       To 
  10/2019
Destination sitters 
nannie for international families  in a hotel /resort  atmosphere.
  Marissa's Residential and Commercial Cleaning Services 
      04/2019 
         to
      present 
 cleaning homes ,apartments , high end client mansions , and offices 
  im registered on home advisor with a 5 star rating 

10/30/2016              - ABA therapy 4 kids 
    To                  - Receptionist/ BT
  Present                  - Working hands on with Autistic children and children with developmental delay
                              - ASSIST RBT with therapy sessions   
                              - Data Entry 
                              - In-home therapy
                   - answering phones
                                  - organization
                                  - making appointments
                                 - receiving incoming and out going calls. 

  May 2006                  K&S Auto Repair Inc.
     To                        Receptionist
   July 2016                    . Handled incoming and outgoing correspondence including mail, e-mail and faxes.
                               . Filing.
                                 . Data Entry.
                                  .Organization.
                                  .Handling incoming and outgoing packages.
                                  .Customer Service.
                                  . Cashier.
                                  .Stocking.
                                  .Inventory
          
    June 2008                   -Home Instead
       to                      -companion for the elderly
   September 2009               -cared for the elderly daily needs in their home or in a facility
                               -assisted in grocery shopping, helped with meds or and injections
                                  -cooked and light house cleaning, made sure everything was in good condition for client 
                                  -medication reminders
 
    March 1998                  -West minister towers
        to                      -companionship
   November 1998                -assisted and cook with prep
                               -helped clients at the dinner table, bringing food to clients and taking orders
Education
2000               William Boone High school                             Orlando, FL, USA
                       . High School Diploma: Biology
2003               Orlando Cordon Bleu                                  Orlando, FL, USA
                     . Associate of Arts: Culinary Arts



2016                 . Registered behavior technician certification in process.

2016            CPR / First Aid certified 
                         -expiration 11/2018
                      
                    . Level 2 background   
                         -expiration 08/17/2021 

2016                 . HIPPA
                       . Abuse and Neglect of Individuals with I/DD
                       . Antecedent Interventions   
       
 2016                . PCM certified
                       . Practitioner
                       . Negative